15: User Stories in UX Design Process

Related Blogs

Big or small, organisations are always juggling multiple projects and priorities. Making sure there are effective ways of working to manage this workload is really important. Time and time again, I’ve seen one of the biggest punctures to staff morale is people feeling like they’re wasting their time and energy. As a project manager, the […]

Social Media and Customer Service

Social plays a significant role in your customer service strategy and providing a seamless multi-channel customer experience. A few years ago we would probably associate Twitter most with handling customer enquiries however consumer to brand interactions are rapidly shifting onto other channels. A Sprout Social stat indicated that 40% of consumers expect brands to respond within […]

Create behaviour triggered email automations to drive higher revenue.

According to a stat from Klaviyo, you can experience an 11x increase in average revenue per receipt for flows triggered by behaviour compared to campaigns. Whether converting leads to customers or delighting your existing customers, triggered flows or email automations are all about executing personalised, contextual emails in a timely fashion. We’re talking going beyond […]