Ecommerce Shoppers Demand ‘Entertain-Merce’
Do you own or run an ecommerce store? If so, you’ll be glad to hear that the shift to online…
A Martech Fireside Chat with Gorgias
In this Martech Fireside Chat, I catch up with Billy McClennan from Gorgias – a Customer Service application built for ecommerce stores. Martech…
What Is the Best Project Management Software for Working From Home?
Ok, good question. I can interview all your stakeholder and gather a detailed list of their requirements. Then we can…
A Martech Fireside Chat with Airwallex
2021 is quickly shaping up to be a year of the tech stack. It doesn’t matter if you’ve been in…
#19: Google Analytics 4
Now’s the time to create a GA4 property, you can run this alongside your existing Universal Analytics property. Combining both…
Create and regularly update your Google My Business profile
Even if you don’t have a website you can still get good visibility in the Google SERPS with a My…
Social Media and Customer Service
Social plays a significant role in your customer service strategy and providing a seamless multi-channel customer experience. A few years ago…
Use Google Optimize to kickoff your experimentation programs
Easy to setup and free for up to five concurrent experiments Google Optimize is a great way to start to…
15: User Stories in UX Design Process
Learn to develop good user stories and turn them into a competitive advantage for your team. A user story is…