Update your Google My Business profile

Create and regularly update your Google My Business profile

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Social plays a significant role in your customer service strategy and providing a seamless multi-channel customer experience. A few years ago we would probably associate Twitter most with handling customer enquiries however consumer to brand interactions are rapidly shifting onto other channels. A Sprout Social stat indicated that 40% of consumers expect brands to respond within […]

How I manage work and teams online.

Big or small, organisations are always juggling multiple projects and priorities. Making sure there are effective ways of working to manage this workload is really important. Time and time again, I’ve seen one of the biggest punctures to staff morale is people feeling like they’re wasting their time and energy. As a project manager, the […]

Now Tip #1 - Adjust your digital content targeting as seasons change.

As our weather seasons start to change, the many states of Australia will turn at different times. The southern states turn cold very quickly, whilst the northern states are still warm and temperate. This may mean that customers will want different things during this changeover period. So if you are sending out emails to customers, […]