Even before the world saw the seismic changes brought about by the COVID-19 pandemic, many marketing teams saw 2020 as the year of the website upgrade. According to research conducted by Hubspot at the beginning of the year, 63% of marketers are looking to carry out an upgrade this year, evidence that the digital world has significantly […]
Ok, good question. I can interview all your stakeholder and gather a detailed list of their requirements. Then we can do a software audit of the top few that I think meet all of the criteria. Then we can invite them to pitch for your business. We’ll negotiate the winning candidate down on their fee. […]
Social plays a significant role in your customer service strategy and providing a seamless multi-channel customer experience. A few years ago we would probably associate Twitter most with handling customer enquiries however consumer to brand interactions are rapidly shifting onto other channels. A Sprout Social stat indicated that 40% of consumers expect brands to respond within […]
